If you have a Negative Experience, Will You Purchase From That Company Again?

Users who have a Negative Experience on a Mobile Website are 62 Percent Less Likely to Purchase from that Business in the Future

Source
Oberlo

Year
2019

This ecommerce statistic hammers home how important mobile commerce is.

The Key Takeaway: For the sake of customer retention, it’s vital you provide a fantastic mobile shopping experience.

More 2019 Stats

Today, 97% of consumers go online to research products and services.

Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails

Mobile Traffic Represents 53% of all Ecommerce Traffic

Average E-Commerce Conversion Rates Vary from 2.8% to 4.5%

60% of deals in the pipeline are lost to “no decision” rather than to competitors.

An Inconvenient Returns Policy Deters 80% of Shoppers

Men Spend 68% More Online Than Women

People are Searching Google for the Phrase “Conversion Rate Optimization” More Than Ever Before

80% of Respondents Said They Had Stopped Doing Business with a Company Because of a Poor Customer Experience

The Average Conversion Rate in AdWords Across all Industries is 2.7% on the Search Network and 0.89% on the Display Network

More Stats

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