On Average 29% of B2B Customers are Fully Engaged

Statistic Info

In a typical merger and acquisition (M&A) setting, B2B senior leaders handle cost-cutting and account leaders are responsible for creating organic growth.

The best senior leaders seek organic growth by architecting the new organization from the ground up. They do this by conducting business appraisals, known as due diligence, from the perspective of the local account team.

Only 29% of B2B customers are fully engaged, and the M&A integration process often distracts B2B organizations from customers at a time when they should focus on customers the most.

More 2018 Stats

U.S. Retail Ecommerce Sales are Expected to Surpass 735 Billion by 2023

You Have 10 Seconds to Leave An Impression and Tell Them What They’ll Get Out of Your Website and Company. After This Time (and Oftentimes Before), They’ll Leave

40% of US Males Aged 18-34 Say They Would “Ideally Buy Everything Online”

Peer-Created Content is the Least Likely to be Questioned. Overwhelmed Consumers Turn to Family, Peers, and Colleagues as the Most Trustworthy Content Sources

Nearly Half of U.S. B2B Businesses Offer their Full Product Line Online

4 in 10 Purchases are Made Using Only an Online Channel for Searching and Buying

Almost 60% of People Who Own a Virtual Assistant Have Used it to Make a Purchase through Voice Command

79% of Customers Order Online Via a Mobile Device

Online Stores That Have a Social Presence Have 32% More Sales on Average Than Online Stores that Don’t

32% of Online Shoppers Own at Least One Connected Home Device

More Customer Engagement Stats

Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years

59% of Customers Completed a Purchase on a Different Device to the One where it was Started

8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order

38% of People will Leave a Website if they find the Layout Unattractive

Almost Half of Consumers List Live Chat as their Preferred Way to Connect, and about the Same Number Say they would Buy from a Chatbot

More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day

Americans Spend 36% of their Shopping Budget Online

30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old

77% of Adults Own a Smart Phone

33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”