Do You Use Twitter?
Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years
Statistic Info
For all the social dinosaurs out there, your aversion to the ‘customer-owned channels’ is becoming less and less acceptable. While this statistic specifically pertains to Twitter, we’re seeing significant customer care volume increases on greener social channels such as Facebook Messenger as well. For example, after launching Facebook Messenger for customer care last year, Sprint saw an increase of 31% in private messages in only 3 months time. As Twitter, Messenger, Instagram and others continue to roll out innovative engagement features, be prepared to be there waiting, because that’s where your customers will be.
More 2018 Stats
E-commerce sales account for just 8% of total retail sales in the US and 14% in the UK
The Average Landing Page Form with 2 Form Fields has Higher Conversions then 1 Form Field
Add a Beard to Your Models to Increase in Cart Adds by 49%
Emails with a Single Call-to-Action Increased Clicks 371%
53% of Content Marketers Use Interactive Content in Lead Generation Efforts
For Every $92 Spent Acquiring Customers, only $1 is Spent Converting Them
More Customer Engagement Stats
59% of Customers Completed a Purchase on a Different Device to the One where it was Started
26% of Shoppers are Likely to Share a Product on Social Media after Purchase
30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old
77% of Adults Own a Smart Phone
33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
On Average 29% of B2B Customers are Fully Engaged
8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
