Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years

Statistic Info

For all the social dinosaurs out there, your aversion to the ‘customer-owned channels’ is becoming less and less acceptable. While this statistic specifically pertains to Twitter, we’re seeing significant customer care volume increases on greener social channels such as Facebook Messenger as well. For example, after launching Facebook Messenger for customer care last year, Sprint saw an increase of 31% in private messages in only 3 months time. As Twitter, Messenger, Instagram and others continue to roll out innovative engagement features, be prepared to be there waiting, because that’s where your customers will be.

More 2018 Stats

7 Top Converting Companies Spend More than 5% of their Budgets on Optimization

4 in 10 Purchases are Made Using Only an Online Channel for Searching and Buying

Only 16% of Landing Pages don’t have Navigation Bars

69% of B2B Businesses Say They Expect to Stop Printing Catalogs Within Five Years

30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old

Most Midsize to Large Organizations Average Less than 5,000 Marketing Qualified Leads (MQLs) Per Month

58% of the Top 1000 US Online Retailers Send Welcome Emails

23% of Users Will Abandon Their Shopping Cart if they Have to Create a New User Account

Users Who Click On Product Recommendations Lead to a Conversion Rate that is 5.5 Times Higher Than Nonclicking Users

48% of People Cited That a Websites Design is the No. 1 Factor in Determining the Credibility of a Business

More Customer Engagement Stats

More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day

Almost Half of Consumers List Live Chat as their Preferred Way to Connect, and about the Same Number Say they would Buy from a Chatbot

33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”

8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order

On Average 29% of B2B Customers are Fully Engaged

Americans Spend 36% of their Shopping Budget Online

30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old

44% of People go Directly to Amazon to Start their Product Searches, Compared to 34% who use Search Engines like Google, Bing, and Yahoo to Search for Products

38% of People will Leave a Website if they find the Layout Unattractive

59% of Customers Completed a Purchase on a Different Device to the One where it was Started