Do You Use Twitter?
Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years
Statistic Info
For all the social dinosaurs out there, your aversion to the ‘customer-owned channels’ is becoming less and less acceptable. While this statistic specifically pertains to Twitter, we’re seeing significant customer care volume increases on greener social channels such as Facebook Messenger as well. For example, after launching Facebook Messenger for customer care last year, Sprint saw an increase of 31% in private messages in only 3 months time. As Twitter, Messenger, Instagram and others continue to roll out innovative engagement features, be prepared to be there waiting, because that’s where your customers will be.
More 2018 Stats
E-Commerce Sales Accounted for 11.9% of All Retail Sales Worldwide
69% of B2B Businesses Say They Expect to Stop Printing Catalogs Within Five Years
40% of People Will Choose a Different Search Result if the First is not Mobile Friendly
20% of Google Searches on Mobile are Voice
A ReadyCloud Report Finds that 11% of Retail Internet Minutes were Spent Using a Tablet
58% of the Top 1000 US Online Retailers Send Welcome Emails
79% of Marketers Already Using Interactive Content Plan to Increase Their Use in the Next 12 Months
73% of Companies are Investing in Design to Differentiate Their Brands
More Customer Engagement Stats
On Average 29% of B2B Customers are Fully Engaged
8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
26% of Shoppers are Likely to Share a Product on Social Media after Purchase
59% of Customers Completed a Purchase on a Different Device to the One where it was Started
33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
Americans Spend 36% of their Shopping Budget Online
30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old
