Do You Use Twitter?
Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years
Statistic Info
For all the social dinosaurs out there, your aversion to the ‘customer-owned channels’ is becoming less and less acceptable. While this statistic specifically pertains to Twitter, we’re seeing significant customer care volume increases on greener social channels such as Facebook Messenger as well. For example, after launching Facebook Messenger for customer care last year, Sprint saw an increase of 31% in private messages in only 3 months time. As Twitter, Messenger, Instagram and others continue to roll out innovative engagement features, be prepared to be there waiting, because that’s where your customers will be.
More 2018 Stats
7 Top Converting Companies Spend More than 5% of their Budgets on Optimization
4 in 10 Purchases are Made Using Only an Online Channel for Searching and Buying
Only 16% of Landing Pages don’t have Navigation Bars
69% of B2B Businesses Say They Expect to Stop Printing Catalogs Within Five Years
30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old
58% of the Top 1000 US Online Retailers Send Welcome Emails
23% of Users Will Abandon Their Shopping Cart if they Have to Create a New User Account
More Customer Engagement Stats
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”
8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
On Average 29% of B2B Customers are Fully Engaged
Americans Spend 36% of their Shopping Budget Online
30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old
38% of People will Leave a Website if they find the Layout Unattractive
59% of Customers Completed a Purchase on a Different Device to the One where it was Started