Do You Use Twitter?
Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years
Statistic Info
For all the social dinosaurs out there, your aversion to the ‘customer-owned channels’ is becoming less and less acceptable. While this statistic specifically pertains to Twitter, we’re seeing significant customer care volume increases on greener social channels such as Facebook Messenger as well. For example, after launching Facebook Messenger for customer care last year, Sprint saw an increase of 31% in private messages in only 3 months time. As Twitter, Messenger, Instagram and others continue to roll out innovative engagement features, be prepared to be there waiting, because that’s where your customers will be.
More 2018 Stats
79% of Customers Order Online Via a Mobile Device
74% of Online Shoppers Rate Product Selection as Important During the Online Search Process
Only .25% of PPC Landing Pages Have a Video
Increasing Your Website Loading Speed Can Prevent The Loss of 7% of Possible Conversions
7 Top Converting Companies Spend More than 5% of their Budgets on Optimization
47% of People Expect a Web Page to Load in 2 Seconds or Less
55% of Online Shoppers Tell Friends and Family When Dissatisfied with a Product or Company
More Customer Engagement Stats
8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
77% of Adults Own a Smart Phone
On Average 29% of B2B Customers are Fully Engaged
33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”
38% of People will Leave a Website if they find the Layout Unattractive
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
26% of Shoppers are Likely to Share a Product on Social Media after Purchase
