Do You Use Twitter?
Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years
Statistic Info
For all the social dinosaurs out there, your aversion to the ‘customer-owned channels’ is becoming less and less acceptable. While this statistic specifically pertains to Twitter, we’re seeing significant customer care volume increases on greener social channels such as Facebook Messenger as well. For example, after launching Facebook Messenger for customer care last year, Sprint saw an increase of 31% in private messages in only 3 months time. As Twitter, Messenger, Instagram and others continue to roll out innovative engagement features, be prepared to be there waiting, because that’s where your customers will be.
More 2018 Stats
48% B2B Buyers Said Webinars Were Valuable to Them in the Mid-Stage of their Buying Journey
40% of US Males Aged 18-34 Say They Would “Ideally Buy Everything Online”
When Landing Pages Don’t Ask for Age, the Conversion Rate is Higher
80% of Consumers Had a Better Perception of Retailers That Offered Mobile Coupons
72% of Shoppers Return 10% or Less of Purchases
$6.8 Billion Dollars Are Lost Annually as a Result of Slow-Loading Website
A ReadyCloud Report Finds that 45% of Retail Internet Minutes were Spent Using a Desktop
More Customer Engagement Stats
77% of Adults Own a Smart Phone
38% of People will Leave a Website if they find the Layout Unattractive
On Average 29% of B2B Customers are Fully Engaged
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
Americans Spend 36% of their Shopping Budget Online
8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”
30% of Online Shoppers are Millennials are are Between 18 and 34 Years Old
59% of Customers Completed a Purchase on a Different Device to the One where it was Started
