Do You Use Twitter?
Customer Service Interactions over Twitter Have Increased 250% in the Last Two Years
Statistic Info
For all the social dinosaurs out there, your aversion to the ‘customer-owned channels’ is becoming less and less acceptable. While this statistic specifically pertains to Twitter, we’re seeing significant customer care volume increases on greener social channels such as Facebook Messenger as well. For example, after launching Facebook Messenger for customer care last year, Sprint saw an increase of 31% in private messages in only 3 months time. As Twitter, Messenger, Instagram and others continue to roll out innovative engagement features, be prepared to be there waiting, because that’s where your customers will be.
More 2018 Stats
For Every $92 Spent Acquiring Customers, only $1 is Spent Converting Them
23% of Users Will Abandon Their Shopping Cart if they Have to Create a New User Account
A ReadyCloud Report Finds that 11% of Retail Internet Minutes were Spent Using a Tablet
77% of Adults Own a Smart Phone
40% of US Males Aged 18-34 Say They Would “Ideally Buy Everything Online”
32% of Online Shoppers Own at Least One Connected Home Device
U.S. Retail Ecommerce Sales are Expected to Surpass 735 Billion by 2023
Responsive Design Integrates Social Media
B2C Companies that Leverage ‘Marketing Automation’ Have Seen Conversions as High as 50%
More Customer Engagement Stats
59% of Customers Completed a Purchase on a Different Device to the One where it was Started
On Average 29% of B2B Customers are Fully Engaged
38% of People will Leave a Website if they find the Layout Unattractive
More than Three-Quarters of Online Shoppers Would Like their Orders Shipped the Same Day
33% of US Females Aged 18-34 Say They Would “Ideally Buy Everything Online”
77% of Adults Own a Smart Phone
26% of Shoppers are Likely to Share a Product on Social Media after Purchase
8% of Online Shoppers Engage in a Live Chat Conversation before Placing an Order
