Do You Like To Chat Online?

8% of online shoppers engage in a live chat conversation before placing an order

Source
3dcart

Year
2019

There is, year over year, a steady percentage of regular shoppers who prefer live chat as their communication method with Internet retailers. At 17% in 2013, this sample looks much as it did when we rst discovered them. They are more likely to be college educated, less likely to be in homes with incomes of $50,000 or less, less likely to be over 50 years of age, and more likely to spend signicantly more online annually. Forty-seven percent of these “live chat fans” are more likely to purchase from a site that has live chat.

More 2019 Stats

Abandoned Cart Emails Sent within 20 Minutes Have an Average Conversion rate of 5.2%

28% Shoppers Abandon Carts because of Unexpected Shipping Costs

Abandoned Cart Emails Have an Average Open Rate of 45%

Average Click-thru Rate of Newsletter Campaigns from Ecommerce Stores to Customers is 4.6%

81% of Shoppers Research their Product Online before Purchasing

Longer Mobile Page Load Times Drastically Increase Bounces

38% of People will Leave a Website if they find the Layout Unattractive

9% of Ecommerce Sites are Offering a Rewards Loyalty Program to Customers

Cyber Monday Emails Generated 53 Percent Higher Conversion Rate than Black Friday Emails

65 Percent of Shoppers Look up Price Comparisons on their Mobile Device While in a Physical Store

More Stats

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